Process Improvement
In order to get the full benefits of a complete change management and training program, business processes, roles, responsibilities, and system functionality need to be reinforced. For any given organizational change, there are three factors that impact the amount of expected improvement from a solution:
- Speed of adoption – how long does it take to get employees to change the way they do their jobs
- Ultimate utilization – how many employees are using the system and following the new business processes
- Proficiency – how well are the employees applying the new system and business processes
The lack of training and support leads to:
- Lack of employee buy-in
- Poor adoption
- Corrupt data
To achieve ultimate utilization and proficiency in the use of system functionality and business processes, End2End Leaning has developed a formal, structured process based on-line learning and support portal, enabling employees to get the optimum benefits from the system.
Benefits of Process Improvement
| Benefits |
Factors |
| Increases speed of adoption |
Anticipated employee resistance is prevented or mitigated
Unforeseen obstacles are reduced
|
| Ultimate utilization (participation) |
Increased overall adoption of the new way of doing things |
| Improves employee proficiency |
Better utilization of system
Reduces the number of errors and inaccurate data
|
| On-line tool |
Allows multiple employees to access training material in various company locations (domestic and international) |
| Provides knowledge base for new employees |
Reduces costs and productivity loss for on-boarding of new employees due to turnover or expansion. |
| Integrates change management and training |
Provides role-based business process and functionality steps, enabling employees to adapt to system and process changes |
| Process based |
Provides just-in-time training and support |
| Feedback mechanism in place |
Assists with identification of additional training needs or performance issues |
| Supports the implementation for the long-term |
Designed to support employees on a long-term basis, not just “Go Live” |
Typical shelf-life for an ERP system is about 20 years - Training is not a one-time event!
